This is your new portal for submitting both new IT-related tickets as well as keeping track of the progress and resolutions to tickets you have previously opened.
Need help? To open a new ticket you can click on the following submit a new ticket link
or simply click on the 'Open New Ticket' button up above. To view existing tickets you can follow the 'Tickets'
link located in the top right of the page.
Tips for submitting a ticket:
Don't open a ticket simply stating "Give me a call." We will be using this portal to not only track issues and tasks we perform as techs but also to identify the solutions that ultimately lead to a resolution for each ticket.
Be descriptive as possible. If you're having an issue with an application - what were you trying to do? Can't print? Let us know which printer you were trying to connect to. The more details, the better!
If applicable, include screenshots. Our new portal includes a field to upload pictures.
Did You Know? You can open new tickets two different ways.
Log into this portal with the same username/password that you use for Active Directory. This is the same account you use to sign onto your computer (Ctrl-Alt-Del).
Simply send an e-mail to firstname.lastname@example.org with a short subject line and the rest of your message in the body of the e-mail. Our system will monitor all e-mails sent to this address and automatically open a new ticket for you.