This portal will allow you to submit both new IT-related tickets as well as keep track of the progress and resolutions to tickets you have previously opened.
Need help? To open a new ticket you can click on the following submit a new ticket link
or simply send an e-mail to firstname.lastname@example.org
and our system will automatically create a ticket for you. To view existing tickets you can follow the 'Tickets'
link located in the top right of the page.
Tips for submitting a ticket:
Don't open a ticket simply stating "Give me a call." We will be using this portal to not only track issues and tasks we perform as techs but also to identify the solutions that ultimately lead to a resolution for each ticket.
Be descriptive as possible. If you're having an issue with an application - what were you trying to do? Can't print? Let us know which printer you were trying to connect to. The more details, the better!
If applicable, include screenshots. Our new portal includes a field to upload pictures.