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Helpdesk


This is your new portal for submitting both new IT-related tickets as well as keeping track of the progress and resolutions to tickets you have previously opened.

Need help? To open a new ticket you can click on the following submit a new ticket link or simply click on the 'Open New Ticket' button up above. To view existing tickets you can follow the 'Tickets' link located in the top right of the page.

Tips for submitting a ticket:

  • Don't open a ticket simply stating "Give me a call." We will be using this portal to not only track issues and tasks we perform as techs but also to identify the solutions that ultimately lead to a resolution for each ticket.
  • Be descriptive as possible. If you're having an issue with an application - what were you trying to do? Can't print? Let us know which printer you were trying to connect to. The more details, the better!
  • If applicable, include screenshots. Our new portal includes a field to upload pictures.

    • Did You Know? You can open new tickets two different ways.

  • Log into this portal with the same username/password that you use for Active Directory. This is the same account you use to sign onto your computer (Ctrl-Alt-Del).
  • Simply send an e-mail to support@stutsmancounty.gov with a short subject line and the rest of your message in the body of the e-mail. Our system will monitor all e-mails sent to this address and automatically open a new ticket for you.

    • News

    • Dec
      9

      Helpdesk Changes

      by Josh Smaage
      in General

      In preparing to switch all County e-mails over to @stutsmancounty.gov addresses we have also switched over the helpdesk e-mail from c47support@nd.gov to support@stutsmancounty.gov. If you use the e-mail option to submit tickets please update your address book to reflect this change.

    • Mar
      7

      Issues

      by Josh Smaage
      in Downtime / Current Issues

      The State and ITD are currently experiencing a wide variety of issues with internal websites as well as e-mail. Since this is unscheduled there is no time frame as to when it will be fixed yet.

    • Feb
      27

      Wireless Maintenance

      by Josh Smaage
      in Scheduled Maintenance

      Wireless access will be down possibly until late Wednesday (02/28/18) for upgrades and network reconfiguration.

    View 14 articles