Welcome to the new "one stop shop" for your IT needs. With the ever growing number of service calls I decided it was time to take a more professional approach to handling these requests.
Although change is sometimes difficult, I truly believe this will benefit everyone involved. Previously I was getting requests for support from multiple mediums including in-house phone, e-mail, Skype, mobile phone, text message, random conversations in the hallway or walk-ins in my office. Needless to say it was a chore trying to keep everything organized. Not only will this new helpdesk allow me to keep track of all requests in one location but it will also keep you, the end user, up to date on the status or resolution of your ticket.
If you have any questions or concerns please feel free to ask!
Director of IT