Helpdesk Changes

In preparing to switch all County e-mails over to addresses we have also switched over the helpdesk e-mail from to If you use the e-mail option to submit tickets please update your address book to reflect this change.


2017 E-mail Changes

Beginning January 1st, 2017 all e-mails that originate from outside the ND State Network (eg. Gmail, Yahoo, will feature a warning banner. This is simply there to remind users to be careful upon opening attachments or clicking on links unless they know the sender and everything looks legitimate. 

The new banner follows industry best practices and was designed in collaboration with the EA Security Architecture team and the ND IT Coordinators Council.

Below is an example of the banner:

Last week all ND Pioneer E-mail users were sent out e-mails on the upcoming server changes being made at the State. The official live date has now changed from December 18th or January 15th. Please make sure to follow the instructions sent in the previous e-mail. The State still has instructions located at

On December 18th, 2016 the State of ND will be upgrading the Pioneer E-mail server. This will require all end-users to update a few server settings within their Microsoft Outlook clients as well as any mobile devices. For step-by-step guides you can visit

Although the steps are fairly straight-forward, if you run into any issues or have questions feel free to open up a support ticket.



New IT Assistant

Jason Linz has been hired as the new IT Assistant and his first day will be Monday, May 9th. Please welcome him aboard! 


Up & Running

Welcome to the new "one stop shop" for your IT needs. With the ever growing number of service calls I decided it was time to take a more professional approach to handling these requests.

Although change is sometimes difficult, I truly believe this will benefit everyone involved. Previously I was getting requests for support from multiple mediums including in-house phone, e-mail, Skype, mobile phone, text message, random conversations in the hallway or walk-ins in my office. Needless to say it was a chore trying to keep everything organized. Not only will this new helpdesk allow me to keep track of all requests in one location but it will also keep you, the end user, up to date on the status or resolution of your ticket.

If you have any questions or concerns please feel free to ask!

Josh Smaage
Director of IT